Holiday Rental Terms and Conditions

THE PREMISES ARE LET FOR OCCUPATION ONLY BY THE NUMBER OF PEOPLE STIPULATED AT THE TIME OF THE QUOTE BEING ISSUED

  1. Completion and return of the Booking Request Form or the Preliminary Booking Form, does not warrant confirmation of booking.
  2. For reservations made more than one month in advance: 50% of the total due is required to secure the booking. Upon receipt of a preliminary booking form, a copy of the tenants I.D. and confirmation of the 50% deposit on or before the expiry date of the Preliminary Booking Form, the booking will be confirmed, subject to availability.
  3. For reservations made less than 30 days in advance; 100% of the total due is required to secure the booking. Upon receipt of a preliminary booking form, a copy of the tenants I.D. and confirmation of the full payment on or before the expiry date of the Preliminary Booking Form, the booking will be confirmed, subject to availability.
  4. Payment of the deposit and / or taking up of the reserved accommodation is construed to be acceptance of these conditions, which shall be binding upon all tenants.
  5. Occupation will not be granted until the rental and security / breakage deposit is paid in full.
  6. The 50% deposit is non-refundable, and no reduction or refunds will be given for any reason on the balance.
  7. In the event of a reservation being cancelled and full rental has been prepaid then:
    1. If Cancellation is done 60 days or more before the date of arrival, a refund of 80% of the rental and the full breakage deposit will be refunded.
    2. If Cancellation is done within 30 to 60 days before the date of arrival, a refund of 50% of the rental, plus any amount received from alternate booking, and the full breakage deposit will be refunded.
    3. If Cancellation is done less than 30 days before the date of arrival, only an amount equal to any amount received from alternate booking and the full breakage deposit will be refunded
    4. Note the refund amount refered to as received from an alternate booking shall not exceed the original amount paid by the tenant.
  8. Note: the preferred method of payment is via EFT. NO Cheques are accepted as a method of payment. Should cash deposits be made into our account, the Bank Charges will be for your account and will be deducted from your Security / Breakage Deposit
  9. The accommodation is available at the time of the Preliminary Booking being issued. In certain instances, the homeowner may accept a booking for the same period via a booking website. Therefore it is important for you the Lessee to note that there shall be NO contract between the Lessor and the Lessee unless the Lessor has confirmed the reservation as per 2 above.
  10. All bookings for long weekends and / or school holidays must be fully paid in advance no less than one (1) month prior to occupation i.e. 50% of the total rental to be paid upon reservation and the balance one month prior to arrival OR in the event of the reservation being made less than 30 days before occupation the full amount is to be paid at the time of the reservation.
  11. Strictly No Rental of accommodation to persons under 21 unless accompanied by their parents or at least two adults.
  12. A non-refundable Cleaning Fee of R 600 is charged per unit on each and every reservation.
  13. A refundable Security / Breakages Deposit of R 5 000 , or less, at the discretion of the Lessor, is charged and is to be paid at the time of the reservation. This will be re-funded into your bank account within 10 days of your departure if there are no losses or breakages. In case of breakage / damages we would contact you with the amount due. This amount will be immediately due and deducted from the deposit. In the event that the said deposit is insufficient to cover the breakage / damages, the additional amount is to be paid with 5 days
  14. The accommodation sleeps 8 people and this number May Not be exceeded in any circumstances.
  15. If any person over the number of “paying guests” are found on the property the Lessee and the persons accompanying them be required to vacate the premises immediately. No refund will be entertained and the Security / Breakages Deposit forfeited.
  16. No visitors are allowed. The home is not rented out as a place to entertain guests. It is for the use and enjoyment of the people for whom it is rented only.
  17. Please note that your late arrival or early departure will NOT entitle you to a discount on the total rental quoted.
  18. Please check the inventory list and notify us of any shortages or problems that you may have within 24 hours of your arrival. Please report any breakages or damage on your departure.
  19. Once the keys have been collected, they are the responsibility of the guests and if lost, damaged or not returned on departure, the guest will be liable for replacement of locks, keys and remotes
  20. On departure, please ensure that all windows and doors are locked and the alarm activated, as the guest will be liable for any losses incurred when you are out or have vacated the premises.
  21. In order to facilitate cleaning and inventory checks, the Lessee may check in from 15:00 (3 PM) onwards on the day of arrival and must vacate by no later than 09:00 a.m. on the day of departure. Unless advance arrangements have been made, in writing and can be accommodated
  22. Please do not move furniture from the house or take garden furniture off the property. Linen or towels may not be removed from the house. Beach towels are not provided.
  23. Premises are self-contained; however please bring your own toiletries, towels and cleaning material.
  24. No smoking is allowed in the house and /or on the patio and/or near any open doors or windows
  25. Strictly no pets allowed
  26. The Lessee shall use the Property for residential purposes only and in a careful manner to prevent any damage or loss to the Property and keep the Property in clean and sanitary condition at all times. The Lessee and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbours, nor shall they use the Property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the Property
  27. The volume of music and noise is to be kept to a reasonable level at all times. Our accommodation is not suitable for guests who intend playing loud music, playing boisterous and noisy games or holding parties of any sort. 
  28. The Owner, has keys to the property and may visit the premises at any reasonable time without prior notice to the Lessee. The privacy of the Lessee will be respected at all times.
  29. The rental home together with its furniture, fittings and appliances is accepted 'voetstoots' in the condition in which it is found and shall be left in the same condition, fair wear and tear excepted. We take no responsibility for the malfunction of any systems or appliances that may occur during the tenancy. The Lessee shall notify the Lessor at the time of the malfunction. The Lessee will promptly call in repair contractors to effect necessary repairs. This shall be done during office hours only, unless in the event of an emergency. No refund will be entertained in the event of any malfunction. Any repair or maintenance carried out and deemed by Lessor to be caused by the Lessee through negligence shall be for the cost of the Lessee. The cost of Any contractor called out on behalf of the Lessee unnecessarily shall be born by the Lessee. (for example in the event of a contractor having to be called because the settings on the TV have been changed by the guest)
  30. The Lessee agrees that all personal property, furnishings, personal affects and other items brought into the Property by them or their permitted guests shall be at the sole risk of the Lessee with regard to any theft, damage, destruction or other loss and the Lessor shall not be responsible or liable for any reason whatsoever.
  31. The Lessor and their agents shall not be liable for any injury or loss incurred by the Lessee or the Lessees family, friends or guests while they are on the property that has been leased.
  32. The Lessor has concluded this contract in good faith and take no responsibility for any unforeseen eventuality. All persons who make use of facilities and premises rented, do so entirely at their own risk.
  33. The lessee may be, and agrees that they will, at the discretion of the Lessor, be evicted without refund in the event of a breach of these terms and rules (whether for unpermitted pets, overcrowding, excessive noise, or unaccompanied minors).
  34. As we respect your privacy so a daily cleaning service is not provided. Arrangements for a cleaning service can be made and the Lessee may not employ any cleaners unless through the Lessor. The cost of this is varies seasonally and will be quoted at the time of the arrangement.